Website Returns Policy
If for any reason you don't love your new purchase and wish to return your item, please let us know within 14 days after the date of delivery (or if opting for store collection within 14 days of placing the order) we are happy to exchange your item.
Please note Theodore Couture DO NOT issue refunds.
Please let us know either by telephone or email. Once you have contacted us, you will be provided with a returns ID. Returned items will not be accepted without a returns ID.
SALE ITEMS AND PAYMENT PLANS ARE EXCLUDED FROM OUR RETURNS POLICY AND ARE FINAL SALES.
When returning your item, please state the returns ID on the front of the parcel and remember to enclose your name, address and email address as failure to do so may result in the item not being accepted as a return. Where applicable, Items must be returned in the original packaging and in a resaleable conditon with all tags attached, if the tags are not present, the item will not be accepted.
The cost of any return will be the responsibility of the customer and we recommend you use a secure method such as recorded delivery as we are not responsible for items that are not received. Once the item is received back we aim to process within 3 working days.
The cost to ship any exchanged items will be the customers responsibility.
Please note that any sale items or items purchased via our payment plan policy are excluded from this policy and therefore NOT ELIGIBLE for a return. Items ordered for store collection which are not collected still fall within the terms of our returns policy.
Placing your order confirms acceptance of these terms.
Your statutory rights are not affected.